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Why proactive customer support is so important, and how to get started.

A new manager can often feel out of their depth. But by asking the right questions, you'll soon have everything you need to take the lead.

A quick rundown, examples, and case study using Porter's 5 Forces.

Where does resilience come from? How do you cultivate it?

The right rapport-building questions give others permission to take the emotional space needed for trust to deepen.

Most people love to be asked questions in a meeting because they love to be listened to. Here's a list of example questions for any circumstance.