Jan 29, 2021

APPEALIE honors Hugo in 2020 SaaS Awards

23 SaaS apps were recognized for their demonstrated excellence and customer outcomes.

Rob Lennon
Rob Lennon
Customer Education Lead at Hugo
APPEALIE honors Hugo in 2020 SaaS Awards

APPEALIE has announced the winners of the 2020 SaaS Awards.

23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Canva, CallRail, ChurnZero, FullStory, Okta, and Hugo.

“Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat the world.’ And as software moves deeper into all of our work and lives, user expectations are ever-increasing. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences,” commented Matt Harney, Founder of APPEALIE. 

“Confirming their excellence, our Overall SaaS Award winners averaged over 4.6 stars on all of the most popular software review platforms (G2, Capterra, and GetApp which all use a 5 star scale).”

“Really ‘stepping up’ for their customers during COVID-19 was a common theme amongst our SaaS Customer Success Award winners.”

The 2020 APPEALIE SaaS Award winners are presented below:


Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.  

  • Alida (formerly Vision Critical)
  • AppFolio
  • BirdEye
  • Calendly
  • CallRail
  • CallTrackingMetrics
  • Canva
  • ChurnZero
  • FullStory
  • Gong
  • Hugo
  • Okta
  • PandaDoc
  • Toast


Selected using entrants submitted documentation for their best customer success stories and outcomes. 

  • AppFolio
  • LiquidPlanner
  • Quantum Workplace
  • Sendoso
  • Submittable
  • Thryv
  • Tipalti
  • TrackTik
  • TripleSeat
  • Vonage


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