All the top questions about customer success managers—answered.
Creating an excellent handoff plan between your Sales and Customer Success teams makes the transition seamless. Use these meeting and email templates to get started.
Why a CRM should not be your team's core customer success tool.
Why customer trust is so critical, and 9 ways to create more of it.
For customer success managers (CSM), the tools of the trade are growing increasingly sophisticated… and numerous. See the tools that are leading the pack.
How software helps improve your customer relationships.
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